Privacy Policy

Effective Date: 06/01/2025

Hoop Austin LLC (“Hoop Austin,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website, book the Hoop Trailer, or otherwise interact with us (collectively, the “Services”).

1. Scope & Key Terms

1. Scope. This Policy applies to information we collect online (e.g., our website and booking pages) and offline (e.g., calls, texts, or email communications) related to the Services.
2. Personal Information. Information that identifies, relates to, describes, or could reasonably be linked with an individual.
3. Not Covered. This Policy does not apply to information that is de-identified or aggregated beyond reasonable ability to reidentify.

2. Information We Collect

We may collect the following categories of personal information you provide to us:

• Full name
• Email address
• Phone number (including SMS-enabled numbers)
• Event date and location
• Payment details (processed by secure third-party providers; we do not store full payment card numbers)
• Any other information you voluntarily provide (e.g., through forms, emails, calls, or text messages)

Automatically collected data. We may collect limited technical information when you visit our site (e.g., device/browser type, pages viewed, general location inferred from IP) using cookies or similar technologies. See “Cookies & Website Tracking.”

3. How We Use Your Information

1. Provide, operate, and improve the Services.
2. Process, confirm, and manage bookings and events.
3. Communicate with you about scheduling, logistics, and customer support.
4. Send invoices and collect payments.
5. Maintain safety, security, and integrity of our systems.
6. Comply with applicable laws, regulations, and legal processes.
7. Send occasional updates or promotions with your consent (you may opt out at any time).

4. How We Share Your Information

No sale or rental. We do not sell or rent your personal information.

We may share information with trusted third parties, only as necessary, to:

• Process payments (e.g., Stripe, Venmo, Zelle or their affiliates and service providers).
• Manage bookings/scheduling (e.g., Amelia booking plugin or similar tools).
• Provide infrastructure and analytics (e.g., web hosting, email/SMS delivery, site analytics).
• Comply with legal obligations (e.g., responding to lawful requests by public authorities).

We require service providers to use the information only to perform services for us and to protect it consistent with applicable laws.

5. Data Security

We implement reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Sensitive payment data is handled by PCI-compliant payment processors. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as needed to provide the Services, fulfill the purposes outlined in this Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights & Choices

1. Access/Correction/Deletion. You may request access to the personal information we hold about you, ask us to correct inaccuracies, or request deletion (subject to legal/contractual obligations).
2. Marketing Opt-Out. You may opt out of promotional emails by using the “unsubscribe” link or contacting us. For SMS, reply STOP to opt out (message/data rates may apply).
3. Cookies. You can manage cookies via your browser settings. Some features may not function properly without certain cookies.

To exercise your rights, email us at info@hoop-austin.com.

8. Cookies & Website Tracking

We may use cookies, pixel tags, and analytics tools to understand how visitors interact with our website, improve performance, and measure campaign effectiveness. You can adjust your browser settings to manage or block cookies. For analytics provided by third parties, please review their respective privacy disclosures for opt-out options.

9. Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to remove it.

10. International Users

We are based in the United States. If you access the Services from outside the U.S., you understand that your information may be processed in the U.S. and other countries where privacy laws may differ from those in your jurisdiction.

11. State-Specific Notices (e.g., California)

If you are a resident of a U.S. state with comprehensive privacy laws (e.g., California Consumer Privacy Act (CCPA/CPRA)), you may have additional rights, including the right to know, access, correct, delete, and limit certain uses of personal information, subject to applicable exceptions.

We do not “sell” or “share” personal information as those terms are defined under the CPRA. To submit a request or an authorized agent request, contact us at info@hoop-austin.com. We will verify your request consistent with applicable law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” above reflects the date of the latest revision. Changes become effective when posted on our website. Your continued use of the Services after an update constitutes acceptance of the revised Policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

Hoop Austin LLC
📧 info@hoop-austin.com
📞 737-397-6848
🌐 www.hoop-austin.com

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By using the Services, you acknowledge that you have read and understand this Privacy Policy.